I recently came across a wonderful application called DeskTube after reading about it in YouTube Toolbox: 100+ Tools and Resources to Enhance Your Video Experience.

Look, DeskTube is great program. I love it.

What really amazed me was the level of service that came with it’s $0 price tag.

Here is how it went:

* I downloaded DeskTube
* I liked it a lot, so I tweeted about it
* DeskTube then followed me on twitter and thanked me
* DeskTube also provided an email address for feedback
* I emailed them saying that the playlist function didn’t work . . .
* The problem was fixed and an update released in under 24 hours!

I felt like a truly valued customer, thanks Damon.

Do yourself a favour, download DeskTube.

Here is a video I put together showing how great DeskTube is, for more info on all of the features go to http://thedesktube.com:

The video featured at the end is: Mankind is No Island – a truly amazing piece of art.

Oh, and make sure you check out this post by eQuixotic to see the story behind this postcard from Bee Docs Timeline.

Have you recently received some wonderful service from an Indie Software developer?  Tell us about it and thank them by promoting their products.

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Tags: adobe, customer service, vimeo, youtube

This entry was posted on Sunday, March 1st, 2009 at 5:20 pm and is filed under Business, General Ramblings, Mac, Promotion. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.